Course FAQs

If you cannot find your answer here please contact learninghelpdesk@into.ie 

When does my course start?
How long will it take to complete my online course?
Is it necessary to spend 20 hours online?
How do I keep a record of my Online and Offline time?
How can I view a report of all my work done to date?
My assignments are greyed out, how can I access them?
I have downloaded the Articulate mobile player from the App Store onto my iPad but I cannot play any content through it?
When I click on a link in my module I am losing my place on the course, is there anything I can do about this?
When I went to send my assignment it said guests are not allowed to post. What have I done wrong? Is all my typing lost?
I am unable to copy and paste into the Discussion Forums/Assignments?
Is it possible to save or download Module Files?
I am unable to access to the Discussion Forums/Assignments in my course?
What steps should I follow before applying for Course Approval?
How do I actually apply for course approval?
How long will it take to hear back from my course tutor regarding Course Approval?
How long will my Course Completion Certificate be available to me online?